The operational execution layer of your hotel.
The PMS handles the reservation and the room. Qasax runs what actually happens during the stay: guest requests, incidents, team tasks, SLAs, photo evidence, satisfaction and costs. With your PMS — or without.
The real journey
From guest request to manager view.
Everything that happens between the booking and the invoice, finally structured — from the guest’s phone to the manager’s decision, with nothing lost along the way.
Guest request (QR)
The guest scans a QR code and reports a need or an incident from their phone, with no app to install.
Triage
The request reaches the manager with its target time and the responsible team. Nothing gets lost between reception and the floors.
Field execution
The team receives the task on mobile, executes it, ticks its checklist and attaches a photo as proof.
Escalation & SLA
Target time missed? The request escalates automatically. Every action has an owner and a target time.
Satisfaction
The guest rates their satisfaction from the same QR, tied to what actually happened during their stay.
Manager view: SLA & cost
Management sees in real time what is open, which target times are met, and the operational cost of incidents.
The Ops layer
The pillars of hotel execution.
What hotels handle over the phone, on WhatsApp or in Excel — finally structured, traced and measured. One layer, integrated with your management.
Guest requests
Every request captured, assigned, tracked to resolution. No more requests lost between reception and the floors.
Team tasks & SLAs
Reception, floors, technical: each with its tasks, a target time, an owner and automatic escalation if the deadline slips.
Incidents & service recovery
An incident is traced, handled and resolved during the stay — not after check-out. The goodwill gesture is tracked.
Checklists & photo evidence
Mobile quality checks, room checklists, archived photo evidence — no more photos lost on WhatsApp.
Satisfaction tied to the stay
Guest satisfaction is linked to what actually happened. A bad score connects back to its incident.
Operational cost
The real cost of an incident — repair, goodwill gesture, blocked room — finally visible to management.
Product demo
See the hotel execution layer in action
A walkthrough of operational steering: guest requests, team tasks and SLAs, satisfaction and costs — in one clear, unified interface, around your PMS.
French product demo available — English version coming soon
The narrated walkthrough is currently available in French. An English-language version is in the works. In the meantime, request a private demo tailored to your property.
Management
A cockpit that answers the real questions.
Which requests are open? Which target times are met? Which incidents are critical? What is this week’s operational cost? Management sees execution in real time, not just occupancy.
Executive cockpit
Consolidated operational indicators: occupancy, revenue, incidents, stocks, today’s priorities.
Historical reporting
Period vs previous comparison, revenue breakdown, estimated operational margin.
SLA & target-time compliance
Share of requests handled on time, average acknowledgement and resolution times, per team.
Inventory valuation
Operational estimate of stock and consumption cost, to decide without waiting for period close. Detailed accounting valuation lives in the Accounting module.
Today’s priorities
Top actions to take — late departures, critical incidents, folios to close, low stocks to refill.
Multi-section CSV export
Exportable reporting for management and accounting, segmented sections, standardised format.
Real-time steering, accounting kept separately.
Cockpit indicators are operational estimates, built for real-time decisions without waiting for period close. Detailed accounting — entries, journals, chart of accounts, closings — is handled in the dedicated Accounting module.
See the hospitality sector in a demo.
A private demonstration on a realistic environment populated with representative data. 30 minutes, in your language, with your use case.